After hours only
During business hours every call rings your team exactly as it does today. Once you close, calls roll to the receptionist.
How it works
No new hardware, no new number, and no change to how your phones ring during the day unless you want one.
Industry, service area, and day-by-day hours, including the holiday exceptions and the Saturday half-day. You pick a greeting, a voice, and a tone, then write the business knowledge the receptionist is allowed to answer from — hours, coverage, pricing guidance, emergency availability.
Before tuning anything else, define what counts as urgent in your trade and what happens when it is detected: collect the details and flag, or attempt a live transfer to the on-call line. If a transfer fails at 2 AM, the receptionist says so plainly, finishes intake, and puts the call at the top of the queue.
Authorize your field-service software or CRM once. AllHours reads open capacity from it and writes booked jobs back to it. You choose which job types are bookable, set daily caps and buffers, protect an emergency window, or require your confirmation before anything lands on the board.
We provision an AI intake number and give you the exact conditional-forwarding steps for your provider — usually a code dialed once from the handset. Your line still rings your team first. A test call confirms the hand-off works before you rely on it. See the full forwarding guide for the per-carrier detail.
Open the laptop and the night is already sorted: jobs on the board, spam closed out, and a short list of calls that genuinely needed a person. Every call carries its transcript, recording, structured intake, and the reasoning behind the slot that was offered.
The routing decision
Four modes, switchable at any time.
During business hours every call rings your team exactly as it does today. Once you close, calls roll to the receptionist.
Your phone rings first. If nobody answers within your ring window, the call forwards instead of going to voicemail.
Covers closed hours and any call your team can't get to during the day. Nothing reaches voicemail.
Every call is greeted and triaged before it reaches a person. Urgent calls transfer based on your escalation rules.
The demo is a seeded business you can click through end to end. No phone setup required.